Effective Date: March 3, 2025

Beat The Odds Entertainment, LLC, doing business as BTO Creative House ("BTO Creative House," "BTO Entertainment," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit a form, book an appointment, request information, purchase services, or otherwise communicate with us.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name

• Email address

• Phone number

• Business name

• Company or organization information

• Project or service information

• Appointment and scheduling information

• Information submitted through contact forms, lead forms, surveys, booking forms, or other website forms

• Communications you send to us

• Any other information you voluntarily provide

We may also automatically collect certain information when you visit our website, including IP address, browser type, device information, pages visited, referring websites, and general website usage information through cookies, analytics tools, pixels, and similar technologies.

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests

• Communicate with you about our services

• Schedule and manage appointments

• Provide quotes, proposals, and services

• Send requested information

• Follow up with leads and prospective customers

• Send service-related communications

• Send marketing communications when you have provided the appropriate consent

• Improve our website, advertising, products, and services

• Process transactions and manage customer relationships

• Prevent fraud, abuse, or unauthorized activity

• Comply with applicable laws and legal obligations

3. SMS and Text Messaging

If you voluntarily provide your mobile phone number and separately consent to receive SMS messages from BTO Creative House, you may receive text messages related to the purpose for which you provided consent.

Depending on the consent you provide, messages may include appointment reminders, appointment confirmations, customer service communications, follow-ups regarding your inquiry, service updates, or promotional and marketing messages.

Message frequency may vary. Message and data rates may apply.

You are not required to consent to marketing text messages in order to purchase services or submit an inquiry.

You may withdraw your SMS consent at any time by replying STOP to any message. For assistance, reply HELP or contact us using the information provided on our website.

We honor opt-out requests and will not send additional SMS messages after you have withdrawn your consent, except where permitted or required for legitimate non-marketing purposes.

4. Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your SMS consent and opt-in information will not be sold, rented, exchanged, or transferred to third parties for their own marketing purposes.

5. Email Communications

If you provide your email address, we may use it to respond to your inquiry, provide requested information, communicate regarding services, or send marketing communications where permitted by law and where appropriate consent has been provided.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

6. Cookies and Analytics

Our website may use cookies, pixels, analytics services, and similar technologies to understand how visitors use our website, improve website functionality, measure advertising performance, and improve our marketing efforts.

These technologies may collect information such as your browser type, device type, approximate location, pages visited, and interactions with our website.

7. Advertising and Lead Generation

We may use advertising platforms and lead-generation tools to promote our services and collect inquiries.

Information submitted through an advertisement or lead form may be transmitted to our customer relationship management system, scheduling system, email platform, messaging platform, or other service providers that help us manage and respond to inquiries.

We only use information for legitimate business purposes and in accordance with the consent provided by the individual.

8. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures designed to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Service Providers

We may use trusted third-party service providers to help operate our business, including providers that assist with:

• Website hosting

• Customer relationship management

• Appointment scheduling

• Email communications

• SMS communications

• Payment processing

• Advertising and analytics

• File storage

• Customer support

These providers may process information on our behalf as necessary to provide their services.

Mobile information, SMS opt-in data, and SMS consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business records, provide services, resolve disputes, enforce agreements, and comply with applicable legal obligations.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

You may also withdraw consent to certain communications at any time.

To make a privacy-related request, contact us using the contact information below.

12. Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

13. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, scheduling services, payment services, or other external websites.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.

When we make changes, we will update the Effective Date shown at the top of this policy.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or your communication preferences, please contact us through the contact information provided on our website.

Beat The Odds Entertainment, LLC
BTO Creative House

Last Updated: March 3, 2025